• Should be able to implement, commission/decommission, configure, deploys, redeploy infrastructure such as Firewalls, Core Switches, Switches, Servers, CCTV, ISPs etc infrastructure. • Should be able to complete basic structure cabling activity. • Should be able to commission, configure, troubleshoot, back-up. Active Directory (PDC, SDC) and other Windows servers. • Should have expertise on virtualization tools such as Hypervisor, VMware, Vbox etc. • Should manage the entire internal IT Management, IT projects, IT facilities and Vendor Management. • Running period checks on entire Infrastructure and reporting to Management. • Maintain entire Office 365 infrastructure; optimal usage of license. • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. • Ensure initiatives are aligned with all facets of the organization and manage effectively. • Should be able to suggest and provide various hardware/software solutions addressing new business needs. • Maintain confidentiality of all employees, customers, and company records. • Manage, develop, and oversee all IT personnel • Evaluate and test new software upgrades and implement according to the requirements. • Maintain current hardware and software inventories; recommend acquisition of additional hardware and software as required. • Evaluate and recommend hardware configurations, software upgrades, and new software installations to meet users' needs. • Develops IT budgets and assists leadership team with the research of IT needs for their respective departments • Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy and security. • Ensure the Information security process is implemented & train the team org-wide, should know compliance related to ISO 27001. • Will monitor all services requests, incidents and problems raised through ticket portal and ensure delivery within SLA by IT support staff. • Will be the L3 escalation point for all requests and incidents and personally responsible for managing and coordinating urgent and complicated support issues. • Determines the root cause of incidents and implement corrective and preventive action and communicates appropriately to internal teams. Requirements • Proven working experience as an IT Manager. • Should have 8-10 years of experience in IT Support in a Technology company and should have at least 3-4 years of experience in a managerial position. • Hands-on experience with computer networks, network administration and Server administration. • Exp with Firewalls & Security, Routers and Switches is required. • Exp with Active Directory, Windows servers, Virtualization (All versions like Desktop, Server etc.), Server Maintenance is required. • Exp with Electrical service including UPS, power supply to IT networks, Service support related to App /Laptop/Desktop/Server installation including configuration / OS support etc. • Exp with Cloud support and Data Back up and maintenance is required. • Exp with Inventory management of hardware and Software is required. • Good written and oral communication in English is mandatory.