The Assistant Manager – Financial Services will support and drive CSC DigiPay operations in West Bengal, with a focus on VLE onboarding, mapping, training, handholding, capacity building, issue resolution, and coordination with District Managers (DMs). Key Responsibilities • Support CSC DigiPay operations across the state, ensuring smooth implementation and adoption. • Drive VLE onboarding and mapping for DigiPay services. • Conduct training and provide handholding support to VLEs to improve service adoption and operational effectiveness. • Undertake capacity-building initiatives for VLEs and field teams. • Troubleshoot operational and technical issues faced by VLEs and coordinate with relevant teams for timely resolution. • Coordinate closely with District Managers (DMs) to monitor operations and resolve field-level challenges. • Analyse operational data and performance metrics to identify trends, gaps, and improvement areas. • Use BI tools for reporting, analysis, monitoring, and decision-making. • Prepare and share regular operational reports and insights with the management. • Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance. Requirements • Graduate from a recognized university/institution. • Minimum 3 years of prior experience in the FinTech / Financial Services industry. • Experience in field operations, VLE/channel management, digital financial services, or similar roles will be preferred. • Good working knowledge of Business Intelligence (BI) tools and data analysis.