Role & Responsibilities : • Efficient handling of inbound and outbound calls to achieve operational and Farmers Query resolution under KRPH project. • Maintain average score/rating based on evaluations of recorded calls (4 rating per monthy,annually 48 points) • Hours of scheduled login/active time adherance by the executive. • Complete all assigned tasks by Supervisor/HoD within defined timelines and expected quality standards. • Responded to customer inquiries through phone, email, chat, and other communication channels in a timely and professional manner. • Provided accurate information regarding products, services, policies, and procedures to ensure customer satisfaction. • Resolved customer complaints, concerns, and service issues by identifying root causes and offering appropriate solutions. • Maintained detailed records of customer interactions, feedback, and resolutions in CRM systems. Preferred Qualifications: • Bachelor's degree in any discipline from a recognized university. • 0–3 years of experience in Customer Service, Customer Support, Call Center Operations, or a related field. • Freshers with excellent communication skills may also be considered. • Experience working with CRM tools, ticketing systems, or customer support platforms is preferred. Required Skills: • Excellent verbal and written communication skills. • Strong customer service orientation with a customer-first approach. • Active listening and interpersonal skills. • Ability to handle customer queries, complaints, and escalations professionally. • Strong problem-solving and analytical abilities. • Proficiency in MS Office (Excel, Word, Outlook) and internet-based applications. • Ability to multitask and manage workload in a fast-paced environment. • Good organizational and time-management skills. • Attention to detail and accuracy in maintaining customer records. • Ability to work independently as well as collaboratively within a team. • Adaptability and willingness to learn new processes and technologies. Preferred Competencies: • Knowledge of CRM software • Experience in handling inbound and outbound customer interactions. • Ability to meet service quality standards and productivity targets. • Strong conflict resolution and negotiation skills. • Positive attitude, patience, and empathy while dealing with customers.