AI Officer – Job Description Location: Trivandrum, India Reporting To: IT Manager Experience: Minimum 4 years of practical AI-related experience About the Role We are looking for a hands-on, creative and self-motivated AI Officer to develop and implement AI solutions across the organization. This is a practical AI implementation role focused on building, configuring, integrating, testing and deploying AI solutions that improve business operations. Key Responsibilities • Develop and deploy AI Agents and Agentic AI solutions for functions such as customer service and lead generation. • Build and manage AI-powered chatbots and virtual assistants for customers and employees. • Develop multi-agent and multi-step AI workflows with appropriate human oversight. • Identify repetitive and time-consuming processes that can be automated using AI. • Develop AI-assisted workflows for insurance quotations, customer service, claims support, marketing, sales, administration, operations and management reporting. • Develop internal AI assistants and knowledge systems using company documents, procedures, policies and databases. • Work with Generative AI and LLMs and integrate them into practical business applications. • Develop and implement RAG (Retrieval-Augmented Generation) solutions. • Develop AI-powered tools to improve employee productivity and customer experience. • Test and monitor AI solutions for accuracy, reliability, security, privacy and performance. • Establish appropriate human-in-the-loop controls for critical AI processes. • Train employees on effective and responsible AI usage. • Research emerging AI technologies and recommend practical applications. • Work directly with management and different departments to convert business requirements into working AI solutions. Requirements Technical Skills Strong practical knowledge in several of the following: • AI Agents • Agentic AI • Chatbots • Generative AI • Large Language Models (LLMs) • Prompt Engineering • RAG • Workflow Automation • AI Assistants • Knowledge Bases • Document AI • Data Extraction • AI Integrations • Multi-Agent Systems Platforms & Technologies Experience with platforms and technologies such as: • OpenAI / OpenAI APIs • Claude / Claude API • Claude Code • Azure AI • n8n • Make • Zapier • LangChain • Python • Vector Databases • Similar AI and automation technologies Candidate Profile The ideal candidate should: • Have at least 4 years of practical AI-related experience. • Have hands-on experience developing or implementing AI agents, chatbots, AI assistants or automated workflows. • Be self-motivated, curious, creative and solution-oriented. • Be capable of taking an AI project from idea to implementation independently. • Enjoy experimenting with emerging AI technologies and identifying practical business applications. • Understand business problems and design appropriate AI solutions. • Have knowledge of AI security, data privacy, testing, governance and responsible AI implementation. • Possess strong analytical and problem-solving skills. • Communicate effectively with both technical and non-technical stakeholders