We are seeking an experienced Senior Operations Manager to lead end-to-end operational management of luxury residential interior projects. The role involves overseeing project delivery, managing P&L, driving operational efficiency, and ensuring a high-quality client experience from concept to execution. The ideal candidate will collaborate with cross-functional teams, manage stakeholders, optimize operational processes, and ensure timely completion of high-value projects aligned with organizational goals. This position requires strong leadership, strategic planning, and multi-project management capabilities. Key Responsibilities • Take end-to-end ownership of project operations from concept to execution • Build and maintain strong client relationships and ensure customer satisfaction • Manage P&L responsibility for the operations department • Track and review operational processes against business targets • Ensure high-quality customer experience across project lifecycle • Collaborate with design and execution teams to finalize design and GFC drawings • Manage customer negotiations, contracts, and payment milestones • Develop short-term and long-term operational plans • Define project management guidelines and operational frameworks • Monitor key performance metrics for project delivery and efficiency • Coordinate staffing, scheduling, and resource allocation • Evaluate commercial contracts and project milestones • Collaborate with leadership for performance goals and operational strategy • Improve operational efficiency through process analysis and optimization • Develop and onboard vendors across categories • Hire and scale teams in collaboration with HR • Analyze operational performance and recommend improvements • Implement operational systems and process visibility frameworks • Build relationships with department heads, partners, and vendors • Drive cost optimization and productivity improvements • Ensure compliance with local regulations and standards • Manage multiple high-value residential projects simultaneously Key Skills and Qualifications • 12–15+ years of experience in operations or project management • Experience in luxury residential interior projects • Strong P&L management and budgeting expertise • End-to-end project lifecycle management experience • Multi-project and multi-team management capability • Stakeholder and client relationship management skills • Vendor management and onboarding experience • Process improvement and operational efficiency expertise • Project planning, scheduling, and delivery management • Contract negotiation and commercial understanding • Resource planning and team leadership skills • Strong communication and interpersonal abilities • Qualification: B.Arch / B.E. Civil + PG/Diploma in Interior Design / Project Management • Certification in Construction / Project Management preferred • Willingness to travel as per project requirements • ERP implementation experience (nice to have) • Strategic operations planning and KPI management experience • Cost optimization and budgeting expertise • Leadership experience in scaling teams • Knowledge of process automation and operational tools Apply by sending your CV to [email protected]