• Provide advanced technical support to internal employees across distributed locations (NY, VA, and Chennai). • Educate end-users on maximizing technology usage and improve tech adoption. • Perform device provisioning, desktop imaging, software installations, and manage networking hardware. • Monitor systems proactively using tools to identify and resolve performance issues. • Ensure high availability and reliability of systems and applications through best practices. • Manage infrastructure changes aligned with enterprise architecture and business continuity standards. • Administer and support Microsoft 365 environments including Exchange Online, Teams, and SharePoint. Requirements • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 5+ years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD. • Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management. • Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios. • Strong interpersonal and communication skills with a patient, empathetic, and user-focused approach. • Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki, AirWatch, Atlassian, and NICE logging tools is a plus. • Relevant certifications in Microsoft technologies or ITIL are preferred.