We are seeking a CRM Manager to own the end-to-end client engagement journey — from initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty. Responsibilities: • Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support. • Act as the primary point of contact, ensuring timely and professional responses to all client inquiries. • Maintain and optimize CRM systems for accurate data, segmentation, and automation. • Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction. • Provide regular project updates, manage expectations, and proactively resolve client concerns. • Capture feedback to refine service delivery. • Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities. • Generate CRM performance reports, analyze trends, and present actionable insights. • Implement best practices in client communication and train team members on CRM usage. Requirements • Bachelor’s in Business, Marketing, Communications, or related field. • 2–4 years’ experience in CRM, Client Success, Account Management, or Customer Engagement. • Proficiency in CRM software. • Strong verbal & written communication skills with a client-facing presence. • Organized, detail-oriented, and capable of managing multiple priorities. • Proactive problem-solver with a client-centric mindset. • Passion for design, aesthetics, or creative service industries is a plus. • Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.