• Execute manual and automated test cases to validate functionality, usability, and performance of voicebots and chatbots • Perform regular quality checks on live bots and report existing flaws, along with documenting improvisations on ticketing platforms. • Collaborate with cross-functional teams to understand requirements and acceptance criteria. • Create and maintain detailed test documentation including test plans, cases, and scripts. • Perform regression testing to ensure stability after changes. • Participate in test planning, estimation, and execution for new features and maintenance releases. • Contribute to improving testing processes, tools, and methodologies. • Stay updated on industry best practices and emerging testing techniques. Requirements Educational Qualifications • Bachelor's degree in Computer Science, IT, Software Engineering, or related field. • Good understanding of software testing concepts, methodologies, and best practices. Experience • 3 - 4 years of experience with test case design techniques and execution, preferably with a SaaS based company Functional/Technical Skills • Good knowledge about customer behaviour while interacting with bots to be able to develop robust test cases. • Knowledge about SQL and log management