Responsibilities: • Auto QC: Ensure daily automated QC tasks are completed with high precision to maintain data quality and operational efficiency. • Business QC: Deliver high-quality, requirement-based QC ensuring business expectations are consistently met. • Vernacular Script Translation: Ensure accurate and timely translation of scripts across multiple vernacular languages to support project delivery and quality. • Speech Analytics QC: Ensure Quality of delivery and Improve speech analytics accuracy per the business requirement. • UAT & Flow based testing: Strengthen Testing Quality Through Robust Test Case Creation • AI Training: Enhance BOT call performance through targeted AI training and continuous learning Requirements • Qualification: Computer Science or related field. • Language Skills: English and Bengali (Hindi knowledge would be an added advantage). • Good communication, analytical, and problem‑solving abilities. • Willingness to learn and contribute to ongoing projects.