Functional Competencies / Skills critical for the job · Serve as the primary point of contact for customer quality concerns. · Monitor CRM portals, respond to quality alerts, track Zero Km Concerns and warranty complaints. · Through knowledge in Lithium Battery, BMS and Vehicle firmware · Functional understanding of traction motors, Controllers, On-board chargers, DC-DC converters and Lights and Horns · Liaise with internal teams (Design, manufacturing, engineering, supply chain) to resolve customer quality issues. · Responsible for Root-cause analysis and Taking corrective actions for Customer complaints · Coordinate containment and rework activities when necessary for customer concerns. · Maintain clear documentation of all customer-related quality issues and actions. · Track and report on customer quality metrics, such as Zero km concerns, warranty complaints and warranty cost etc. · Analyze returned parts from customers and conduct warranty case analysis and Field visits for failure analysis · Monitor field replacement parts availability Requirements Experience: 5-7 years Industry Preferred: EV / Automotive / Auto Ancillary Qualifications: B.E/B. Tech –Mechanical/Automobile Skills: Hands on experience in 7 QC Tools, 8D Analysis, Electrical trouble Shooting, MS Office