Key Responsibilities: • Serve as the primary point of contact for customers service inquiries and technical support for dealer service teams. • Address customer concerns, diagnose issues, and provide timely solutions or recommendations while maintaining smooth communication with dealers. • Coordinate with International teams to ensure prompt and professional service support. • Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities, ensuring timely and effective resolution of service issues. • Maintain comprehensive service records and reports for all vehicles, including parts usage, service actions, and feedback from dealers. • Diagnose and resolve complex mechanical and electrical issues in coordination with dealer service teams. • Provide technical guidance and on-site training to dealer service technicians on diagnostics, repair procedures, and maintenance practices. • Assist in developing training materials, service manuals, SOPs, and other technical documentation to support high-quality service operations. • Support the processing of warranty claims in accordance with company policies and coordinate with the spare parts department to ensure timely availability of required components. • Gather and analyze feedback from dealers to identify recurring service issues and opportunities for product or service improvements. • Collaborate with the Product Development team to share insights and contribute to continuous improvement initiatives. • Prepare periodic service performance and customer satisfaction reports, highlighting key metrics and improvement areas. Requirements Key Skills: • Strong knowledge of electric vehicle systems (battery, drive train, controllers, etc.) • Excellent diagnostic and troubleshooting skills. • Customer-centric approach with excellent communication and interpersonal skills. • Experience in handling international clients preferred. • Proficiency in service documentation, CRM tools, and data analysis. • Leadership ability to manage service teams and coordinate across departments. Additional Requirements: • Valid passport and willingness to travel Domain Experience: • Preferably in Electric Vehicles (EV)