Job Summary We are looking for an experienced Service Operations Manager – Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance. Requirements Key Responsibilities • Manage and monitor daily FTTH/Internet installation activities. • Lead and coordinate Field Engineers, Technicians, and Team Leaders. • Allocate installation jobs and ensure timely completion within SLA. • Monitor technician productivity, pending jobs, repeat visits, and installation quality. • Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations. • Handle customer escalations and installation-related technical issues. • Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment. • Conduct field audits and ensure compliance with installation SOPs and safety standards. • Prepare daily/weekly performance reports and monitor operational KPIs. • Train and motivate installation teams and improve overall service efficiency. Required Skills • Good knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing. • Strong team management and problem-solving skills. • Good communication and coordination abilities. • Experience in ISP/Telecom installation operations is preferred.