Drive new customer acquisition for the organization by generating and qualifying leads, converting prospects into broadband/fiber customers, and ensuring a smooth handover from sales closure to installation and activation. 1. Lead Generation & Prospecting · Generate leads through inbound/outbound calls, digital leads, campaigns, referrals, local networking and assigned databases. · Identify and qualify prospects based on location, connectivity availability, usage, speed and plan requirements. · Maintain sufficient qualified opportunities to achieve assigned targets. 2. Customer Acquisition & Sales Conversion · Understand customer requirements and recommend suitable broadband/fiber plans. · Explain pricing, speed, offers, installation process, service benefits and applicable terms accurately. · Handle objections, negotiate within approved guidelines and close qualified prospects. · Achieve assigned daily, weekly and monthly new-connection targets. 3. Follow-up & Pipeline Management · Complete scheduled callbacks and follow-ups within agreed timelines. · Maintain lead status, next action and expected closure date in CRM. · Re-engage pending and lost opportunities where appropriate and record reasons for non-conversion. 4. Fulfillment & Installation Coordination · Collect required customer details and KYC/documentation. · Raise/hand over confirmed orders to the installation/technical team. · Track installation and activation status until successful completion. · Keep customers informed about installation schedules and escalate delays. 5. CRM, Reporting & Compliance · Maintain accurate lead, customer, call, follow-up and sales records. · Submit daily/weekly sales and fulfillment reports. · Follow approved pricing, process, documentation and customer communication guidelines. · Do not make unauthorized commitments on pricing, installation or service. 6. Customer Experience & Referrals · Maintain professional communication throughout acquisition and fulfillment. · Capture customer feedback and common objections. · Generate referrals and identify suitable upgrade/additional service opportunities. Requirements • Any Graduate / Diploma with relevant sales or customer-facing experience. • Minimum 1 year experience in ISP, Broadband, Telecom, Telesales, Inside Sales, Field Sales, B2C Sales, DTH or related customer acquisition roles preferred. • Tamil communication skills preferred for residential customer interaction. • Strong communication, customer-handling and sales skills. • Lead generation, prospecting, follow-up and conversion ability. • Good understanding of broadband, fiber/FTTH, plans, speed, installation and connectivity. • CRM / sales reporting discipline and basic MS Office knowledge. • Strong coordination skills with Installation, Technical Support, Billing and Customer Service teams. • Target-oriented, data-driven and result-focused approach. Benefits • Salary Range starts from 12,000/- (onwards) • Statutory benefits + Incentives + Insurance • Performance based incentives • Employee Recognition & Rewards for performance • Regular performance reviews and salary growth opportunities • Career Growth & Internal Promotion Opportunities​