Position /Job Title - Senior Associate – Onboarding Place of posting - Chennai Year of exp - 2+ years Job Purpose: To deliver a seamless and compliant onboarding experience by coordinating technical and compliance documentation, and readiness activities in line with Quality Management System standards and organizational timelines. ​ Requirements Duties and responsibilities: • Serve as the primary point of contact for customers during the onboarding phase, including product certification. • Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness. • Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements. • Track onboarding milestones and proactively follow up to ensure timelines are met. • Provide customers with clear and timely communication on onboarding status, next steps, and expectations. • Identify, manage, and escalate onboarding roadblocks to ensure swift resolution. • Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems. • Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction. • Support process documentation and contribute to continuous improvement initiatives. • Ensure a “Customer First” approach through professional, empathetic, and solution-oriented engagement. • Represent audit activities and track observations through to closure. Skills Needed: • Excellent communication, coordination, and project management skills. • Strong attention to detail with high organizational ability. • Customer-centric mindset with a proactive and solution-oriented approach. • Basic understanding of technical or product setup processes (training supported). • Ability to manage multiple onboarding projects simultaneously and effectively. • Comfortable working in a fast-paced, cross-functional environment. • Strong problem-solving skills, with data analysis capabilities and an ownership mindset. • Good understanding of Quality Management Systems and process compliance. • Working knowledge of Artificial Intelligence concepts and applications.