Key Responsibilities • Resolve technical and functional tickets related to iCIMS (L3 HR Functional Support) within agreed SLAs • Design, configure, and implement solutions within the iCIMS platform • Perform impact assessments across applications and third-party integrations. • Participate in testing activities for upgrades, deployments, and implementations • Create and maintain user guides for enhancements and system changes • Conduct regional trainings for internal stakeholders as required • Collaborate closely with HR users, BPDs, L2 regional teams, regional leaders, and iCIMS vendors • Support end-to-end User Acceptance Testing (UAT), including test scripts and environment setup • Partner with Product Owners and Business Process Drivers to deliver enhancements from the product backlog • Communicate production issues and system changes to regions in a timely manner • Manage global system governance and support regional L2 teams • Monitor and improve effective usage of the iCIMS system Requirements Required Skills & Knowledge • Strong working knowledge of iCIMS configurations and functionalities (or similar ATS) • Subject matter expertise in end-to-end recruitment lifecycle processes • Experience in handling complex customizations and application-level personalization • Excellent communication skills with experience working in global stakeholder environments • Strong consulting skills including fit-gap analysis and business analysis • Knowledge of SDLC methodologies such as Agile and Waterfall Qualifications • Engineering / Bachelor’s or Master’s degree in Computer Science or Computer Applications • 2–5 years of experience with Applicant Tracking Systems such as iCIMS, Greenhouse, Taleo, Workday ATS, BambooHR, Zoho Recruit, etc. (iCIMS preferred) Benefits Position – ICIMS – Support Specialist - FTC Experience – 3 years Location Bangalore Type - Fixed term contract for 1 Year (Contract is extendable based on performance) Mode - 5 Days working