1. Strategic & Operational Leadership • Develop and execute a robust national supply chain strategy aligned with organizational growth objectives. • Drive supply chain performance across transportation, express cargo, warehousing, and cross-border operations. • Evaluate network gaps, route optimization, and modal strategy (road/rail/air) to improve efficiency. • Lead operational planning, resource allocation, and infrastructure readiness across all regions. 2. Supply Chain Operations & Process Excellence • Establish standardized Supply Chain SOPs in collaboration with the Process Excellence team. • Strengthen hub, branch, and warehouse operations with a focus on turnaround time, delivery accuracy, and safety. • Implement digital solutions including TMS/WMS integration, real-time tracking, and control-tower dashboards. • Ensure adherence to quality, compliance, and safety across all supply chain processes. • Drive continuous improvement initiatives using data analytics and operational KPIs. 3. Cross-Border & Regulatory Governance • Oversee Indo-Nepal, Indo-Bhutan, and Indo-Bangladesh logistics including customs, documentation, and compliance. • Strengthen coordination with international subsidiaries and border offices to ensure seamless movement. • Mitigate cross-border operational risks by enhancing processes, documentation accuracy, and regulatory readiness. 4. Cost Efficiency & Vendor Management • Optimise supply chain cost structures including freight, warehousing, manpower, and vendor utilization. • Lead contracting, negotiations, and performance governance for transport partners, warehouse operators, and service providers. • Ensure robust vendor onboarding, audit mechanisms, and SLA compliance. • Identify cost-saving opportunities without compromising service standards. 5. Customer Experience & Stakeholder Engagement • Partner with Sales, Key Accounts, and Customer Service to ensure superior delivery experience and SLA adherence. • Lead root-cause analysis and action plans for customer escalations and service failures. • Drive structured customer feedback loops and service improvement programs. 6. People & Performance Management • Build, mentor, and lead a high-performing supply chain and operations team across regions. • Implement structured capability-building programs in operations management, digital tools, and compliance. • Ensure clear role clarity, performance metrics, and succession pipelines for critical functions. 7. Strategic Collaboration & Network Expansion • Collaborate cross-functionally with IT, Strategy, Admin, and HR to support network expansion and operational modernization. • Contribute to new business initiatives, 3PL capability development, and integrated logistics solutions. • Support infrastructure planning for new hubs, warehouses, and SAARC expansions. 8. Social Responsibility & Organisational Citizenship • Champion Sugam’s CSR initiatives, particularly those involving logistics welfare, driver engagement, and community support. • Foster a culture that reflects the company’s values of integrity, inclusiveness, and continuous learning. Requirements 1. Strategic & Operational Leadership • Develop and execute a robust national supply chain strategy aligned with organizational growth objectives. • Drive supply chain performance across transportation, express cargo, warehousing, and cross-border operations. • Evaluate network gaps, route optimization, and modal strategy (road/rail/air) to improve efficiency. • Lead operational planning, resource allocation, and infrastructure readiness across all regions. 2. Supply Chain Operations & Process Excellence • Establish standardized Supply Chain SOPs in collaboration with the Process Excellence team. • Strengthen hub, branch, and warehouse operations with a focus on turnaround time, delivery accuracy, and safety. • Implement digital solutions including TMS/WMS integration, real-time tracking, and control-tower dashboards. • Ensure adherence to quality, compliance, and safety across all supply chain processes. • Drive continuous improvement initiatives using data analytics and operational KPIs. 3. Cross-Border & Regulatory Governance • Oversee Indo-Nepal, Indo-Bhutan, and Indo-Bangladesh logistics including customs, documentation, and compliance. • Strengthen coordination with international subsidiaries and border offices to ensure seamless movement. • Mitigate cross-border operational risks by enhancing processes, documentation accuracy, and regulatory readiness. 4. Cost Efficiency & Vendor Management • Optimise supply chain cost structures including freight, warehousing, manpower, and vendor utilization. • Lead contracting, negotiations, and performance governance for transport partners, warehouse operators, and service providers. • Ensure robust vendor onboarding, audit mechanisms, and SLA compliance. • Identify cost-saving opportunities without compromising service standards. 5. Customer Experience & Stakeholder Engagement • Partner with Sales, Key Accounts, and Customer Service to ensure superior delivery experience and SLA adherence. • Lead root-cause analysis and action plans for customer escalations and service failures. • Drive structured customer feedback loops and service improvement programs. 6. People & Performance Management • Build, mentor, and lead a high-performing supply chain and operations team across regions. • Implement structured capability-building programs in operations management, digital tools, and compliance. • Ensure clear role clarity, performance metrics, and succession pipelines for critical functions. 7. Strategic Collaboration & Network Expansion • Collaborate cross-functionally with IT, Strategy, Admin, and HR to support network expansion and operational modernization. • Contribute to new business initiatives, 3PL capability development, and integrated logistics solutions. • Support infrastructure planning for new hubs, warehouses, and SAARC expansions. 8. Social Responsibility & Organisational Citizenship • Champion Sugam’s CSR initiatives, particularly those involving logistics welfare, driver engagement, and community support. • Foster a culture that reflects the company’s values of integrity, inclusiveness, and continuous learning. Benefits 1. Strategic & Operational Leadership • Develop and execute a robust national supply chain strategy aligned with organizational growth objectives. • Drive supply chain performance across transportation, express cargo, warehousing, and cross-border operations. • Evaluate network gaps, route optimization, and modal strategy (road/rail/air) to improve efficiency. • Lead operational planning, resource allocation, and infrastructure readiness across all regions. 2. Supply Chain Operations & Process Excellence • Establish standardized Supply Chain SOPs in collaboration with the Process Excellence team. • Strengthen hub, branch, and warehouse operations with a focus on turnaround time, delivery accuracy, and safety. • Implement digital solutions including TMS/WMS integration, real-time tracking, and control-tower dashboards. • Ensure adherence to quality, compliance, and safety across all supply chain processes. • Drive continuous improvement initiatives using data analytics and operational KPIs. 3. Cross-Border & Regulatory Governance • Oversee Indo-Nepal, Indo-Bhutan, and Indo-Bangladesh logistics including customs, documentation, and compliance. • Strengthen coordination with international subsidiaries and border offices to ensure seamless movement. • Mitigate cross-border operational risks by enhancing processes, documentation accuracy, and regulatory readiness. 4. Cost Efficiency & Vendor Management • Optimise supply chain cost structures including freight, warehousing, manpower, and vendor utilization. • Lead contracting, negotiations, and performance governance for transport partners, warehouse operators, and service providers. • Ensure robust vendor onboarding, audit mechanisms, and SLA compliance. • Identify cost-saving opportunities without compromising service standards. 5. Customer Experience & Stakeholder Engagement • Partner with Sales, Key Accounts, and Customer Service to ensure superior delivery experience and SLA adherence. • Lead root-cause analysis and action plans for customer escalations and service failures. • Drive structured customer feedback loops and service improvement programs. 6. People & Performance Management • Build, mentor, and lead a high-performing supply chain and operations team across regions. • Implement structured capability-building programs in operations management, digital tools, and compliance. • Ensure clear role clarity, performance metrics, and succession pipelines for critical functions. 7. Strategic Collaboration & Network Expansion • Collaborate cross-functionally with IT, Strategy, Admin, and HR to support network expansion and operational modernization. • Contribute to new business initiatives, 3PL capability development, and integrated logistics solutions. • Support infrastructure planning for new hubs, warehouses, and SAARC expansions. 8. Social Responsibility & Organisational Citizenship • Champion Sugam’s CSR initiatives, particularly those involving logistics welfare, driver engagement, and community support. • Foster a culture that reflects the company’s values of integrity, inclusiveness, and continuous learning.