Role Overview We are looking for a proactive and detail-oriented Customer Support Executive who can quickly understand our product workflows and assist customers effectively. The ideal candidate should have strong communication skills, problem-solving ability, and a learning mindset. Key Responsibilities • Handle customer queries via chat and email in a timely and professional manner • Understand product workflows and guide customers with step-by-step solutions • Troubleshoot issues and provide accurate resolutions • Escalate technical bugs or complex issues to the internal team • Maintain proper records of customer interactions and issues • Collaborate with internal teams for faster resolution • Ensure high levels of customer satisfaction and support quality Tools & Platforms • Intercom (Customer communication) • Slack (Internal communication) • Linear (Issue tracking and bug management) Requirements • 1–3 years of experience in customer support (preferably in SaaS or tech products) • Excellent written and verbal communication skills in English • Ability to quickly learn and understand product workflows and user journeys • Strong problem-solving and analytical thinking skills • Comfortable working in a fast-paced environment • Ability to handle multiple conversations/tickets simultaneously • Must be comfortable working in US night shift Location Requirement • Candidates should be based in Faridabad or nearby areas and available for daily office commute ~ DO NOT APPLY if unable to work from office What We Are Looking For • Strong learning ability and curiosity to understand the product deeply • Customer-first attitude with patience and empathy • Ownership mindset and proactive approach to resolving issues Why Join Us • Opportunity to work in a growing SaaS environment • Hands-on experience with modern support tools and workflows • Learning-driven culture with real ownership • Direct exposure to global customers