To perform standard Service Desk Level 1 tasks such as troubleshooting common PC, printer, and application issues, IT systems monitoring, taking calls and opening tickets & monitor emailed tickets, attempt first call resolution. Required Candidate's Profile: • Excellent oral & written communication skills in English • Front-line interaction experience with US customers is a plus • Ability to work as part of the customer support and implementation team • Willingness to work on night shift, weekend, and holiday coverage Qualification: BCA/BBA/MCA/MBA(IT Specialization)/MBA having bachelor's in computer science Selection Process: 1-Online Test (Reasoning, Aptitude, Personality )-30 Min 2-Online English Test 3-Interview (Client-Side and HR) Click to our official website:https://spikewell.com Contact: [email protected] | 7077775204, 7077734143 Address: Unit No. 729/730, DLF Cyber City, Technology Corridor, Chandaka Industrial Estate, Patia, Bhubaneswar- 751024 Address: Unit No. 729/730, DLF Cyber City, Technology Corridor, Chandaka Industrial Estate, Patia, Bhubaneswar- 751024