• Serve as the first point of contact for IT support requests via phone, email, and ticketing system (e.g., ServiceNow, Jira, Freshservice). • Diagnose and resolve incidents related toWindows/macOS, Microsoft Office 365, Teams, Outlook, and other business applications. • Troubleshoot basic hardware issues (Laptops, Desktops, Printers, Scanners, and Peripherals). • Provide remote support using tools like TeamViewer, AnyDesk, or RDP. Requirements • Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP). • Assist in patching network ports and cable management at user desks. • Support video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for meetings.