Customer Strategy & Engagement ● Act as a trusted advisor and strategic partner for enterprise accounts. ● Own account strategy—aligning customer goals with KPOINT’s video intelligence solutions. ● Build executive relationships, run governance reviews, and drive long-term value creation. Solutioning & Business Impact ● Map customer problems to scalable use cases, ensuring clear business outcomes. ● Partner with Product and Engineering to design solutions that deliver impact. ● Drive innovation in accounts by proactively identifying new opportunities. Growth & Analytics ● Use data and insights to uncover adoption gaps, growth levers, and ROI opportunities. ● Influence renewals and expansions through measurable success metrics. ● Collaborate with Sales to drive cross-sell and upsell strategies. Renewals & Risk Management ● Proactively manage account health and mitigate risks. ● Ensure seamless renewals by demonstrating tangible business value. ● Handle escalations with a focus on customer trust and retention. Cross-Functional Leadership ● Champion the voice of the customer within KPOINT. ● Work closely with internal teams to influence product strategy and roadmap. ● Create and share best practices, playbooks, and executive reports. Requirements ● 5–10 years in Customer Success, Strategic Account Management, or Consulting at a SaaS/Enterprise company. ● Strong track record of renewals, expansions, and executive stakeholder management. ● Demonstrated ability to craft account strategies that drive measurable outcomes. ● Business acumen with expertise in interpreting usage and business metrics. ● Strong consultative, presentation, and communication skills. ● Experience with APIs, SSO, enterprise integrations is a plus.