We are looking for a Customer Success Executive who genuinely enjoys building relationships, solving customer problems, and creating meaningful customer experiences. At THW, customer success is not just about support — it is about trust-building, relationship management, and helping customers become long-term believers in our mission and products. As a Customer Success Intern, you will: • Act as the primary bridge between THW and our customers throughout their journey. • Help onboard and guide customers by helping them understand our products, values, and unique benefits. • Resolve customer queries, concerns, and feedback with empathy and ownership. • Build strong customer relationships that encourage repeat orders, referrals, and long-term trust. • Support customers throughout their journey — from onboarding to becoming loyal THW customers. • Identify opportunities to recommend relevant products based on customer needs in a natural, relationship-driven manner. • This role combines customer support, relationship management, communication, and customer-focused growth. Key Responsibilities: • Manage customer queries and support requests across calls, WhatsApp, email, and chat. • Ensure customer experience remains smooth, positive, and uninterrupted. • Build and maintain strong relationships with customers through regular interaction and support. • Help customers discover products best suited to their needs through genuine conversations and guidance. • Monitor customer satisfaction and proactively resolve concerns to reduce churn. • Coordinate with internal teams to ensure quick issue resolution and seamless customer communication. • Track customer success metrics such as repeat orders, referrals, customer satisfaction, and retention. • Maintain accurate records of customer interactions, feedback, and recurring concerns. • Regularly update trackers, maintain customer data, and ensure information is managed accurately and systematically. • Represent THW’s values, culture, and customer-first philosophy in every interaction. Requirements • Strong communication skills in English, Hindi, and/or Marathi. • Empathy-driven mindset with genuine care for customer well-being. • Ability to multitask, stay calm under pressure, and solve problems patiently. • Strong ownership mindset and execution ability. • Comfortable working in a fast-paced, evolving startup environment. • Candidates residing in or near Viman Nagar, Pune will be preferred for better coordination. • Strong ownership mindset. • Ability to bring structure to ambiguity. • Sharp problem-solving and structured thinking. • High bias for execution and follow-through. • Ability to work across teams and drive alignment. • Willingness to learn, adapt, and grow in a startup environment. Benefits • Direct exposure to building a startup from 0 → scale. • Opportunity to work closely with the Founder on real business problems. • High ownership and real responsibilities from day one. • Rapid learning curve in communication, customer relationship management, operations, and startup execution. • Opportunity to strengthen interpersonal, problem-solving, and customer-facing skills. • Exposure to how strong customer experience helps build brand loyalty and long-term business growth. • Opportunity to grow into larger responsibilities as the company scales. To apply, send your resume to [email protected], or visit our site www.thwindia.com