Experience : 7+yrs Location : Chennai (WFO) US Shift Key Responsibility Area: (Specifies Key Result Areas for the Incumbent) o Financial Services/ Consumer banking business(preferred) - with extensive product/solutions orientation related to Customer Onboarding, Customer Service, or related areas. o Gathering and analyzing requirements for features and translating them into actionable solutions/products. o Creating visual models, such as flowcharts and diagrams, to represent business processes and facilitate understanding and communication among stakeholders. o Working closely with stakeholders, including clients, project managers, and development teams, to ensure clear communication, manage expectations, and address any concerns or issues that may arise. o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are delivered on time and within budget. o Collaborating with technical teams to design solutions that meet business solutions/products requirements and documenting them in a clear and concise manner. o Coordinating and participating in user acceptance testing to ensure that the developed solutions meet the needs and expectations of end-users. o Analyzing data to identify trends, patterns, and insights that can inform decision-making and drive business growth. o Playing a crucial role in managing organizational change by identifying the impact of proposed changes, developing change management plans, and facilitating smooth transitions. o Continuously evaluating and improving processes, systems, and solutions to drive innovation and enhance business performance. o Providing leadership to the solutions/product team, assisting in delivering results, business goals, and commitments, and supporting various special project assignments. o A basic understanding of IT systems, databases, and software development methodologies (Agile) Eligibility Criteria: (Skill set required to do the job- Knowledge, Tools, Technical Knowledge, Certifications etc.) o Strong in Process Ma