Key Responsibilities • Provide technical support for electrical and software-related issues. • Troubleshoot PLC communication and software applications. • Support installation, commissioning, and maintenance activities at customer locations. • Coordinate with development and project teams for issue resolution. • Assist customers through phone, email, and remote support. • Monitor system performance and ensure smooth operation of deployed solutions. • Prepare technical documentation, reports, and user manuals. • Support MES, SCADA, traceability, and industrial automation applications. • Conduct basic training for customers and operators when required. • Maintain service records and track pending issues until closure. Required Skills • Basic knowledge of PYTHON based software application and industrial automation. • Familiarity with PLC, HMI, and industrial communication protocols. • Understanding of software applications, databases, and Windows environment. • Good analytical and problem-solving skills. • Ability to handle customer interactions professionally. • Willingness to travel for site support and commissioning activities. Preferred Qualifications • Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics, or related field. • Experience with industrial software applications or automation projects is an added advantage. • Exposure to SQL, reporting tools, or application support is preferred. Additional Requirements • Good communication and documentation skills. • Team player with a proactive attitude. • Ability to work under deadlines and support critical production environments.