Role 1: Replacement to Current manager Role : Assistant / Deputy Manager : Customer-facing grievances, direct resolution, team coaching. • Strong communication skills • Experience in grievance handling/customer service • Ability to manage frontline staff • Knowledge of Motor Insurance will be added advantage Role 2: • (Compliance & Process Focus) • Analytical mindset • Knowledge of insurance regulations and grievance redressal norms • Skilled in reporting, audits, and process improvement • Ability to present to senior management