Rishihood University | Sonipat, Delhi NCR About Rishihood University Rishihood is India’s first national transformation university. It prepares learners to solve the big problems of tomorrow. Our transformative education is built on three pillars: • Personal Impact – developing physical, intellectual, emotional, and spiritual strength. • Professional Impact – building real-world skills through industry-integrated, practice-based learning. • Public Impact – fostering interdisciplinary thinking and a commitment to nation-building. At Rishihood, we nurture leaders who will transform themselves, their professions, and the nation. About the Role - IT Assistant Manager (IT & Network Support)​ We are looking for an experienced and technically skilled IT Assistant Manager – IT & Network Support to manage and support the organization's IT infrastructure, network, systems, and end-user IT operations. The candidate will be responsible for ensuring the availability, performance, security, and reliability of IT and network services across the campus. The role will involve managing LAN/WAN, Wi-Fi, firewalls, switches, IT systems, end-user support, network monitoring, troubleshooting, and IT infrastructure projects. The candidate will also coordinate with vendors, ISPs, and internal teams to ensure timely resolution of IT and network-related issues. Educational Qualification • Bachelor's degree in Computer Science, Information Technology, Networking, or a related field. Experience • 4–7 years of relevant experience in IT infrastructure, network administration, and IT support. • Minimum 2–3 years of experience in a supervisory/team-lead role is preferred. • Experience managing enterprise or campus network infrastructure will be an advantage. Technical Requirements Network & Infrastructure • Manage and maintain LAN, WAN, Wi-Fi, switches, routers, and network infrastructure. • Configure and troubleshoot FortiGate firewalls, Ruckus Wi-Fi, switches, VLANs, routing, DHCP, DNS, and network services. • Monitor network performance, bandwidth utilization, availability, and connectivity. • Troubleshoot network outages, slow internet, Wi-Fi issues, and connectivity problems. • Manage network segmentation, VLANs, IP addressing, and access control. • Monitor and maintain network infrastructure across academic buildings, residences, offices, and other campus facilities. • Coordinate with ISP vendors for internet connectivity, bandwidth, downtime, and service-related issues. • Maintain network diagrams, configurations, IP plans, and infrastructure documentation. IT Support & Operations • Manage day-to-day IT support for faculty, staff, learners, and other users. • Handle hardware and software troubleshooting for laptops, desktops, printers, projectors, AV systems, and other IT equipment. • Manage IT service requests, incidents, and escalations through the IT Help Desk. • Ensure timely resolution of IT issues and maintain proper ticket documentation. • Support user onboarding, device allocation, configuration, and IT asset management. • Coordinate with vendors for warranty, AMC, repairs, replacements, and technical support. Management & Operational Requirements • Ability to manage an IT support/network team. • Strong incident management and troubleshooting skills. • Ability to manage IT projects, installations, upgrades, and infrastructure deployments. • Good documentation skills for SOPs, network diagrams, asset records, and incident reports. • Ability to prepare technical reports and provide regular updates to HOD. • Strong understanding of IT service management and SLA-based support. Personal Skills • Excellent communication and interpersonal skills. • Strong analytical and problem-solving abilities. • Good leadership and decision-making skills. • Ability to manage multiple priorities. • User-focused approach. • Willingness to work regular hours during critical network or IT emergencies. • Strong ownership, accountability, and commitment to service quality.