Estate Manager The on-ground custodian of the campus — making sure the standard is visibly alive, every day, in every corner. Reports to Director – Operations Direct reports Estate/campus operations staff; day-to-day coordination of Housekeeping, Security and Landscape partner teams on the ground Function Estate Management Location Rishihood Campus — primarily field-based ROLE PURPOSE Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should — lifts clean, gardens tended, security present, hostels in order. This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep. KEY RESPONSIBILITIES • Conduct daily/weekly walkthroughs of the campus (gate, reception, academic spaces, hostels, dining, sports, public spaces, guest areas) to check against the Rishihood Standard and log gaps. • Own day-to-day coordination with the outsourced Housekeeping, Security and Landscape & Horticulture partners — ensuring their teams show up, perform to spec and resolve issues quickly; escalate SLA breaches to Procurement & Vendor Management and Campus 2.0 Experience. • Manage campus safety and security operationally — access control, patrols, incident logging and response, coordination with the Security partner on protocol. • Own space and estate administration: room/hostel allocation, key and access management, occupancy records, and general estate housekeeping of records. • Act as first point of on-ground escalation for complaints from learners, faculty and staff about cleanliness, upkeep, security or landscape — resolving directly or routing to the right function (Facilities & Maintenance, Kitchen & Dining, Hospitality). • Support event and guest-visit logistics on ground — space readiness, signage, cleanliness and security arrangements — in coordination with Hospitality & Guest Experience. • Feed daily ground-truth observations into the MIS owned by Campus 2.0 Experience, supporting the Campus Excellence Scorecard with real, walked evidence rather than reported claims. • Maintain emergency and incident-readiness on ground (fire, security, safety drills) in coordination with Facilities & Maintenance and the Security partner. KEY RESULT AREAS & SUCCESS METRICS Key Result Area How Success Is Measured Ground standard compliance Daily/weekly walkthrough scores against the Rishihood Standard, by zone Partner execution % of Housekeeping / Security / Landscape SLA issues resolved same-day on ground Complaint resolution Time to acknowledge and resolve on-ground complaints from learners/staff/guests Safety & security Incident response time; zero unresolved security/safety gaps Event readiness % of campus events/visits with on-ground spaces signed off ready ahead of time Requirements QUALIFICATIONS & EXPERIENCE • Bachelor’s degree in Facilities/Estate Management, Hospitality, Business Administration or a related field. • 5–9 years of experience in estate, campus or property operations — institutional, hospitality or large residential/commercial campuses preferred. • Experience supervising outsourced housekeeping, security or landscape teams on ground. • Comfortable with a field-first role — present on campus and walking the ground daily, not a desk-based function. SKILLS & ATTRIBUTES • Sharp, consistent attention to detail — notices what others walk past. • Calm, firm people management with outsourced partner staff. • Strong ownership instinct and bias for quick, on-the-spot resolution. • Clear, disciplined reporting habits to feed the campus MIS.