Job brief : You will be heading our customer success team who helps our customers adopt data-driven marketing at scale. Responsibilities : - Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response) - Analyse data trends and client performance - Build and Manage the operations team - Provide input for product management and engineering teams Requirements Qualifications : - Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company. - Experience in stakeholder and client management. - Excellent communication, analytical and influencing skills. - Ability to build and manage a team of associates - Ability to work and succeed in a dynamic, quickly-changing environment.