Senior Analyst – Payment Operations Location: Delhi Experience: 5+ Years Shift: Rotational Shift Role Overview We are looking for a Senior Analyst – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI. Key Responsibilities • Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling. • Ensure timely execution of transactions while maintaining high operational accuracy. • Drive process improvements, workflow optimization, and operational excellence. • Monitor and ensure adherence to SLAs, KPIs, and operational controls. • Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations. • Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows. • Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort. • Create and maintain SOPs, dashboards, and operational reports. Must Have • 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment. • Hands-on experience in Cross-Border Payment Operations. • Strong understanding of reconciliations, settlements, refunds, and payment exception management. • Experience working with multiple stakeholders across business functions. • Excellent analytical, communication, and problem-solving skills. Good to Have • Experience with workflow automation tools such as n8n, Make, or Zapier. • Basic knowledge of Python, JSON, SQL, or APIs. • Exposure to AI-driven operational workflows and automation initiatives.