Senior Manager / SME - Payments Operations Location: Delhi — Saket Work Model: 4 days WFO Team: Money Movement | 24×7 Operations Role: Payments SME + People Manager Role Overview This role will drive cross-border payments operations and transformation, with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement. What You'll Own: 1. Cross-Border Payments SME • End-to-end operational knowledge of cross-border payments • SWIFT messaging, payment flows, correspondent banking, local payment rails • MT / ISO 20022 messaging • SWIFT GPI / UETR tracking, traceability, exception handling • Correspondent banks, nostro/vostro accounts, local clearing • Payment investigations, recalls, amendments, returns, rejects, repair cases • SME for Operations, Product, Engineering, Treasury, banking partners 2. 24×7 Money Movement Operations • Lead 24×7 payment processing function • Manage up to 10 direct reports across shifts • Own SLAs, productivity, quality, risk metrics • Maker-checker, control, escalation mechanisms 3. Automation & Transformation • Own end-to-end automation agenda • Partner with Product/Engineering on scalable automation • Drive straight-through processing (STP) 4. SOPs, Controls & Operational Excellence • Build SOPs for payment failures, recalls, amendments, investigations • Align with SWIFT and global payments standards and regulatory changes • Zero-error payments culture Ideal Candidate: • 8–15+ years in banking/payments operations • Strong preference: Leading fintech or global banks • SWIFT/ISO 20022, GPI/UETR, correspondent banking, nostro/vostro, local rails • 24×7 ops management experience, 10+ team members • Payments automation/transformation exposure