Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilitie s : Customer Focus ● Provide exceptional customer service by going the extra mile to ensure customer loyalty. ● Exhibit emotional intelligence to build trust and rapport with customers. ● Handle customer queries, concerns, and feedback with professionalism and empathy. ● Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture. Sales Mastery ● Drive sales to meet or exceed store sales targets, including achieving category-wise targets. ● Leverage data insights to optimize inventory and identify growth opportunities. ● Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence ● Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. ● Manage team dynamics, resolve conflicts, and foster a collaborative work environment. ● Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. ● Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management ● Adapt to new business strategies and implement changes effectively within the store environment. ● Encourage flexibility among team members to embrace new processes and technologies. Decision-Making ● Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. ● Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. ● Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence ● Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. ● Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. ● Maintain outstanding store condition. ● Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : ● Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. ● Expert in Microsoft office. ● Demonstrated success in achieving sales targets and exceeding customer expectations. ● Exceptional customer service orientation with a strong focus on customer satisfaction. ● Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. ● Strong team leadership skills to lead and inspire a team. ● Excellent communication and interpersonal skills for effective team interaction and conflict resolution. ● Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. ● Proficiency in store operations, including visual merchandising, stock management. ● Understanding of inventory management and loss prevention.