Job Title : Assistant Store Manager Department : Retail Stores Reports To : Store Manager Role Summary : The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration. Key Responsibilities : Customer Focus ● Assist in fostering a customer-centric culture by ensuring exceptional customer service. ● Exhibit emotional intelligence to build trust and rapport with customers. ● Handling escalated customer queries, concerns, and feedback with professionalism and empathy. ● Monitor adherence to company policies and guidelines by all team members. Sales Mastery ● Contribute to driving the store sales targets, including category-wise goals. ● Assist in leveraging data insights to optimize inventory and identify growth opportunities. ● Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays. Leadership Excellence ● Support the Store Manager in motivating the team to achieve high performance through coaching and recognition. ● Assist with resolving team conflicts and fostering a collaborative work environment. ● Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback. ● Assist in employee schedules, provide feedback on performance reviews. Change Management ● Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team. ● Promote flexibility and enthusiasm for adopting new processes and technologies. Decision-Making ● Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency. ● Assist in analysing store performance metrics and implementing improvements. Store Operations Excellence ● Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing. ● Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention. ● Ensure the store maintains compliance with company standards through regular checks and audits. ● Handle administrative tasks such as preparing reports and assisting with scheduling. ​