Job Title : Assistant Store Manager Department : Retail Stores Reports To : Store Manager Role Summary : The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration. Key Responsibilities : Customer Focus • Assist in fostering a customer-centric culture by ensuring exceptional customer service. • Exhibit emotional intelligence to build trust and rapport with customers. • Handling escalated customer queries, concerns, and feedback with professionalism and empathy. • Monitor adherence to company policies and guidelines by all team members. Sales Mastery • Contribute to driving the store sales targets, including category-wise goals. • Assist in leveraging data insights to optimize inventory and identify growth opportunities. • Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays. Leadership Excellence • Support the Store Manager in motivating the team to achieve high performance through coaching and recognition. • Assist with resolving team conflicts and fostering a collaborative work environment. • Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback. • Assist in employee schedules, provide feedback on performance reviews. Change Management • Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team. • Promote flexibility and enthusiasm for adopting new processes and technologies. Decision-Making • Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency. • Assist in analysing store performance metrics and implementing improvements. Store Operations Excellence • Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing. • Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention. • Ensure the store maintains compliance with company standards through regular checks and audits. • Handle administrative tasks such as preparing reports and assisting with scheduling. Candidate Requirement : • HSC with 5+ years of Experience / Bachelors Degree with 3+ years of experience, specifically in fashion retail industry , must be at a Team Leader/Team handling role for min 6 months .HSC qualification with 5+ years of experience in Fashion Retail • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail POS systems. • Exceptional customer service skills, including active listening, problem-solving, and the ability to build strong customer relationships. • Proven ability to drive sales, meet targets. • Ability to motivate, guide, and develop a team. • Excellent communication, interpersonal, and conflict resolution skills. • Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.