Job Title : Senior Style Associate Department : Retail Stores Reports To : Store Manager Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability. Key Responsibilitie s : Customer Focus ● Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. ● Address issues professionally and ensure customer needs are met. ● Gather customer feedback to improve products and services while addressing any concerns promptly. Sales Mastery ● Responsible for achieving store sales targets. ● Drive solution-based sales by understanding customer needs and offering relevant products and services. ● Focus on selling higher-value products to increase the average transaction value. ● Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets. ● Demonstrate negotiation and objection-handling to convert prospects into loyal customers. Flexibility and Change Management ● Adapt to changing customer needs and share product and customer insight with the team. ● Demonstrate problem-solving skills to address challenges and manage resistance effectively. ● Show learning agility by quickly adopting new processes or strategies to improve sales and service. Decision-Making ● Utilize analytical thinking to make sound operational decisions. ● Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. Store Operations Excellence ● Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies. ● Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover. ● Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. ● Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. Leadership Excellence ● Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. ● Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. ● Assist in training and mentoring new and existing team members to improve their understanding of products and services.