Job Title : Senior Style Associate Department : Retail Stores Reports To : Store Manager Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability. Key Responsibilities : Customer Focus • Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. • Address issues professionally and ensure customer needs are met. • Gather customer feedback to improve products and services while addressing any concerns promptly. Sales Mastery • Responsible for achieving store sales targets. • Drive solution-based sales by understanding customer needs and offering relevant products and services. • Focus on selling higher-value products to increase the average transaction value. • Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets. • Demonstrate negotiation and objection-handling to convert prospects into loyal customers. Flexibility and Change Management • Adapt to changing customer needs and share product and customer insight with the team. • Demonstrate problem-solving skills to address challenges and manage resistance effectively. • Show learning agility by quickly adopting new processes or strategies to improve sales and service. Decision-Making • Utilize analytical thinking to make sound operational decisions. • Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. Store Operations Excellence • Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies. • Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover. • Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. • Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. Leadership Excellence • Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. • Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. • Assist in training and mentoring new and existing team members to improve their understanding of products and services. Candidate Requirement : • Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail. • Must be above 20 years of age and below 35 years of age. • Basic computer skills and microsoft office • Proven track record of exceeding sales targets consistently • Experience in providing exceptional customer service and building strong customer relationships • Experience in mentoring team members • Experience in handling cash transactions and inventory management • Proficient in POS systems and other relevant retail technologies • Knowledge of visual merchandising principles • Positive and enthusiastic attitude • Excellent presentation and grooming standards • Flexibility and adaptability to work varied shifts