Position - Customer Service L1 Classification - Voice / Domestic / Travel / Ticketing Operations Reports to - Team Lead / Manager Education - 12th Pass minimum, graduates preferred Location - Goregaon West Shifts - Rotating Shifts Days working - 6 days working Job description ● Properly search for air availability and quote itineraries in all fare types and cabins. ● Issuing fresh tickets and creating reservations ● Reissue and revalidation of tickets ● Maintaining accuracy of information given and documented ● Working knowledge of any GDS (Amadeus, Galileo) - Optional ● Manage loyalty related questions from clients ● Update CRM internally ● Able to take email, chat and voice requests from clients Requirements Requirements: ● Travel, Tourism / Hospitality experience preferred. ● Minimum 6 months of experience in a call center environment ● Good communication skills with fluency in English ● Experience servicing a Domestic customer base ● Airline, Travel and Resorts experience will be an advantage ● Should be able to read fare Rules & Penalty. ● Able to learn new processes quickly and adaptable to change ● Comfortable making outbound and taking inbound calls