Position - Customer Service Executive Classification - Voice / Domestic / Travel / Ticketing Operations Reports to - Team Leader Customer Service / Manager Education - 12th Pass minimum, graduates preferred Location - Goregaon West Shifts - Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am) Days working - 6 days working Job description • Assist members with understanding program benefits and consult them on travel portal inquiries • · Resolve questions and be able to process all travel inquiries • · Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case. • · Field inbound calls or make outbound calls for the majority of your shift • · Personally, responsible for individual customer satisfaction and resolution • · Collaborate with team members, partners to ensure resolution • · Manage loyalty related questions from clients • · Update CRM internally • · Able to take email, chat and voice requests from clients Requirements Requirements • · Travel, Tourism / Hospitality experience required • · Minimum 1 year of experience in a call center environment • · Good communication skills with fluency in English • · Experience servicing a Domestic customer base • · Airline, Travel and Resorts experience required • · GDS Travel Software experience required • · Should be able to read fare Rules & Penalty. • · Able to learn new process quickly and adaptable to change • · Comfortable making outbound and taking inbound calls