Role - Team Leader – Sales/Lead Generation Job Location: Borivali East Job Description: · Understand client product and outcomes and drive them aggressively · Monitoring and Managing day to day planning, operational challenges and solving problems of a team · Maintenance of RELEVANT data, records, MIS, meeting billability & targets · Identify gaps and devise plans to enhance lead generation · Ensuring adequate Training and development of staff · Conducting regular reviews, performance appraisal for the team · Behavioural Skills: • Goal oriented • Fire in the Belly! Sales Attitude • Excellent Communication Skills • Methodical approach to problem solving • Proactive • Quick learner Tools / Domain Knowledge: • Knowledge of MS -Office • Knowledge of CRM functionality/ workflows. • Conversant with ACD, Dialer usage • Service Level requirements for BPO · Requirements Should handle the team weekly reviews and encourage team to meet organizational goals Responsible for staff retention within the team. Should be aware of KRAs, KPIs. Should have knowledge of business process management systems and metrics Should be only from a BPO/SALES/LEAD GENERATION