Customer Support: Respond to customer inquiries via phone, email, live chat, and social media platforms, ensuring prompt and professional service. Product Inquiries: Assist customers with product-related questions, provide detailed information about specifications, availability, and pricing. Order Management: Assist with order tracking, returns, exchanges, cancellations, and issue resolution related to deliveries. Issue Resolution: Handle customer complaints and issues with a positive attitude, working to resolve concerns in a timely manner. Customer Satisfaction: Ensure all customers interactions are handled with care, accuracy, and professionalism, aiming for customer satisfaction and loyalty. Order Processing Support: Assist with order processing, including confirming payment, handling product shipping and logistics concerns, and ensuring accurate order fulfillment. Product Feedback: Gather customer feedback and provide insights to the management team to improve the overall customer experience and product offerings. Requirements • · Minimum 1 year of experience in a call centre environment • · Good communication skills with fluency in English • · Experience servicing a Domestic customer base • · Airline, Travel and Resorts experience required • · Should be able to read fare Rules & Penalty. • · Able to learn new process quickly and adaptable to change • · Comfortable making outbound and taking inbound calls