Sector : Consumer Durable / Ecommerce Experience : 1-3 years Location : Borivali (West), Mumbai Reporting to : Customer Service Executive - OMS Qualification : Any Graduation Work time : 10:00am to 7:00 pm Languages : Malayalam (Speaking and understanding) with Hindi and English language Responsibilities “Handle consumer care, build and nurture service partner network across India” • Manage omni-channel customer interactions • Manage inbound, outbound - calls, emails, chats • Respond to customer service queries and complaints • Respond to social media queries and complaints • Maintain an orderly workflow according to priorities • Communicate and engage with relevant third parties from the supply chain where a resolution is required Requirements Requirements • Customer oriented mindset • Self-driven & Passionate • Growth Mindset • Curious and Analytical bent of mind • Excellent Communication Skills -Malayalam (Speaking and understanding) with Hindi and English language. • High level of ownership towards closure