L2 Support Engineer
Peopleocity · peopleocity.com
Goregaon WestEntry level
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The job in short
Technical support engineer.
SaaSCompliance
Details
- Found
- 23 d ago · posted 2026-10-04
- Location as listed
- Goregaon West, India
- Role
- IT Support / Helpdesk
- Source
- The company’s own careers site
Full description
L2 Support Engineer
• Resolve escalated
technical issues (API errors, data sync, integration failures).
• Work closely with
product and engineering teams to debug SaaS workflows.
• Manage communication
gateway issues (SMS/Email/WhatsApp).
• Perform root cause
analysis and recommend fixes.
• Train L1 engineers on
new features and compliance workflows.
Requirements
• L2: 2–5 years in
Technical Support/Helpdesk roles.
• Familiarity with SaaS
platforms, ticketing tools, and CRM systems.
• Strong communication
skills (English + Hindi/Marathi preferred).
• Ability to work in
rotational shifts.
• Escalation Resolution Time, Root Cause Fix Rate,
Knowledge Base Contributions