Position - Customer Service Executive Classification - Voice / Customer Service/ Ecommerce Reports to - Team Lead / Manager Education - 12th Pass minimum, graduates preferred Location - Goregoan West Shifts - Rotating Shifts (9am to 9pm support window, Sunday fixed off) Days working - 6 days working Job description ● Respond to customer inquiries via Phone, Email and Chat ● Address customer queries related to product, services and vouchers ● Explaining customers the policies and procedures related to refund and returns ● Document and maintain detailed customer interactions within CRM ● Coordinating customers concerns with various department for resolution. ● Offer product and service information to customers, assisting them in making informed decisions. ● Ensuring a positive customer experience ● Any other related tasks needed. Requirements: ● Ecommerce, Product Support experience preferred. ● Minimum 2 year of experience in a call center environment ● Good communication skills with fluency in English ● Experience servicing a Domestic customer base ● Should be able to read Rules & Penalty. ● Able to learn new process quickly and adaptable to change ● Comfortable making outbound and taking inbound calls