Job Description: Customer Support Executive Position: Customer Support Executive Organization: Srisattva Group CTC: ₹25,000 – ₹30,000 per month Location: Nungambakkam, Chennai Experience: 4–5 years Employment Type: Full-Time About the Organization: Srisattva Group is a professional services and consulting organization providing solutions in Accounting & Compliance, ERP/CRM Implementation, Business Process Automation, and Staffing Support. The group partners with startups, SMEs, and enterprise clients to deliver structured, scalable, and value-driven business solutions. Role Overview: The Customer Support Executive will oversee ERP-driven operational processes, ensuring efficiency, accuracy, and compliance. The role involves leading ERP-related activities, supporting system improvements, and coordinating with internal teams to streamline business operations. Key Responsibilities: • Oversee and manage day-to-day operations using ERP systems • Ensure accurate data entry, validation, and system updates • Supervise invoicing, billing, and basic accounting processes through ERP • Coordinate with cross-functional teams for workflow execution and issue resolution • Support ERP implementation, customization, and continuous improvement initiatives • Generate and analyze reports to track operational performance • Ensure adherence to organizational processes and compliance standards • Maintain ERP documentation, records, and best practices • Provide guidance and support to junior team members/users Required Skills & Competencies: • 4–5 years of experience in ERP operations/support roles • Hands-on experience with Zoho applications (Books, CRM, Inventory) and Tally (Tally Prime/ERP) • Strong analytical and data management skills • Good leadership, communication, and coordination abilities • Problem-solving mindset with strong attention to detail • Proficiency in MS Office, especially Excel. Qualifications: • Graduation (B.Sc / BCA / Any Degree or equivalent) • ERP or Tally certification is an added advantage Compensation & Benefits: Salary: ₹25,000 – ₹30,000 per month • Exposure to ERP implementation and automation projects • Career growth opportunities in ERP and operations domain • Collaborative and professional work environment Job Type: Full-Time: Work Location: In-person (Nungambakkam, Chennai)