1. Team Management & Performance: ● Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly admission targets. ● Monitor team performance, call quality, and conversions; provide regular feedback and coaching. ● Conduct training sessions to enhance communication, counselling, and sales skills of the team. 2. Lead Management & Conversion: ● Oversee the handling of leads generated through various sources (digital, branch, walk-ins, referrals, etc.). ● Ensure timely follow-up and effective counselling to convert inquiries into enrollments. ● Track daily lead status, monitor CRM updates, and ensure adherence to calling protocols. 3. Admission Counselling Support: ● Ensure the telecalling team provides accurate information about courses, eligibility, and admission procedures. ● Maintain a student-first approach while resolving queries and building trust with prospective students. 4. Coordination with Sales & Branch Teams: ● Collaborate with the admission counsellors, sales, and marketing teams to align communication and outreach. ● Coordinate with branch teams for updates on enrollments, events, and admission drives. 5. Reporting & Analysis: ● Prepare daily and weekly reports on team performance, call metrics, and conversion ratios. ● Analyze data to identify areas of improvement and implement corrective actions. 6. Process Improvement: ● Suggest and implement strategies to enhance calling efficiency and lead conversion. ● Maintain discipline and adherence to organizational policies and targets. Requirements ● Graduate in any discipline (Preferred: Sales, Marketing, or Education Management). ● 2–5 years of experience in managing telecaller or telesales teams, preferably in the education or training sector. ● Strong communication, leadership, and people management skills. ● Proficiency in CRM tools and MS Excel for reporting. ● Target-driven with the ability to handle pressure and motivate a team.