• Handle customer queries and complaints via voice (calls) and non-voice (emails, chats, social media) channels • Provide accurate product information and resolve issues efficiently • Maintain customer records and update databases using basic computer tools • Coordinate with internal teams to ensure timely resolution of customer concerns • Uphold brand values and ensure a delightful customer experience Requirements • Education: Minimum Graduate in any discipline • Experience: 0 to 5 years in customer service or related field • Gender Preference: Female candidates preferred • Language Skills: Fluent in English (spoken and written) • Technical Skills: Basic computer knowledge (MS Office, email handling) • Soft Skills: Excellent communication, patience, and problem-solving ability