Operations Manager – Americas | Schaumburg, IL, USA Role: Operations Manager – Americas Location: Schaumburg, IL, USA Industry: Steel Trading / Metals Department: Operations Job Summary: Responsible for the operational performance of the Americas operations team, with Operations Leads in Schaumburg and/or Mumbai reporting into the role. This is a hands-on position requiring the incumbent to personally execute individual steel trade deals end-to-end, alongside leading the team. Key Responsibilities: Personally manage the Niche desk and step into team members’ deal-execution responsibilities when required. Own individual trade files end-to-end, including contract review, LC/banking coordination, customs and regulatory filings, and logistics. Manage, mentor and supervise the US and India-US operations team. Design, improve and standardize operational procedures and documentation. Build strong relationships with commercial teams, customers and suppliers. Train and support operations staff in coordinating with warehouses, stevedores, trucking companies and logistics providers. Monitor warehouse reports, ageing inventory and system reconciliation. Act as escalation point for complex transactions involving banks, customs brokers and vendors. Resolve payment and operational issues relating to steel purchases, freight and service providers. Coordinate with Finance & Accounts on vendor invoice authorization and payments. Work with IT to improve operational systems and manage claims. Work closely with Traders and other regions/departments. Requirements: Bachelor’s degree in Finance, International Trade, related field or equivalent. Strong supervisory/team management experience. Recent, hands-on experience in international trade operations, banking/LC and customs/regulatory requirements. Genuine willingness to remain hands-on rather than purely delegate. Strong customer-service, communication and stakeholder-management skills. Strong business/trade understanding with good decision-making and problem-solving ability. Steel trading, steel mill operations or broader commodities experience preferred. Reports to: Head of Operations – Functional Team: Operations – US Industry Preference: Trading House – Steel/Metals