Head of Quality Assurance – Outsourcing Operations Location: Bangalore (with travel to East, Southeast, and West Asia, global vendor sites, USA and LATAM) Company: Pakka Team: USA Commercial Industry: Sustainable Packaging / Food Service Ware / Manufacturing Job Type: Full-Time About Us At Pakka, we are committed to delivering eco-friendly, compostable packaging solutions that meet the highest standards of quality and sustainability. As we scale our operations globally, we are looking for a Quality Assurance Head to lead and elevate our QA systems across outsourced manufacturing partners. Your Mission As the Head of Quality Assurance – Outsourcing Operations, you will be responsible for designing and implementing a robust, multi-tiered quality assurance system that ensures all sourced materials, manufacturing processes, and final products, supporting global norms and methods. Key Responsibilities • QA & QC for outsourcing operations including global vendor sites. • Develop and implement a four-tiered QA system tailored to vendor operations. • Lead product launches using best-in-class project management and the five-stage gate process. • Reduce rework, waste, and non-conformance through in-line QA checkpoints and process controls. • Investigate and resolve quality complaints with structured root cause analysis and preventive actions. • Collaborate cross-functionally with procurement, logistics, production, and R&D teams. • Ensure vendor qualification, audits, and corrective actions are executed effectively. • Maintain compliance with international certifications and regulatory standards. • Support technical services for sales, marketing, and customer-facing teams. What You Bring • Bachelor’s degree in Chemical Engineering, Industrial Engineering, Food Technology, or related field (Master’s in Quality Management or Operations preferred). • 10+ years of progressive experience in QA/QC, ideally in manufacturing, food packaging, FMCG, or industrial sectors. • Proven experience in building or scaling QA systems in fast-growing environments. • Strong background in supplier quality assurance and project management. • Experience working in multinational or export-oriented environments, especially in the Americas. • Proficiency in statistical tools, design of experiments, and quality documentation systems. Why Join Us? • At Pakka, we believe in doing business that’s good for people and the planet. Our global team is united by a shared commitment to innovation, integrity, and impact • Be a key leader in a mission-driven company shaping the future of sustainable packaging. • Work with a global team committed to innovation, quality, and environmental impact. • Lead initiatives that directly influence product excellence and customer satisfaction. Ready to raise the bar in quality assurance? Apply now and help Pakka deliver excellence—every time.