Purpose of the job • To lead and manage quality lab activities i.e. raw material testing, finished product testing & new product evaluations and testing for Agarbatti, Sambrani and Matches. • To perform process and system audits across vendor factories to ensure manufacturing SOP is being followed and improve the quality KPIs through root cause analysis, CAPA implementation & training and developments. Key Accountabilities: • Manage quality lab activities with all raw materials, finished goods and new products testing and reporting the results • Manage timely calibration of all instruments/equipment’s in lab and maintain records • Timely testing & reporting of raw material/finished goods results to stakeholders • Perform root cause analysis with appropriate tools such as fishbone diagram, histogram, pareto chart etc. to identify root cause for the problems identified in raw materials/finished goods during testing and process audits • Perform process & system audits across vendor factories to ensure factory follows ITC SOP • Report process and system audit score & observations to respective vendors and close follow-up and review of CAPA submitted by vendors for NCs observed in audit • Daily review and monitoring of key quality KPIs reported by factories such as, FG DPM, Incoming raw material test results etc. and timely escalation to the management in case desired • Keep a close communication with production team for daily updates on raw materials/finished goods results Requirements • Diploma Graduate in Mechanical, Mechatronics or Chemical domain • Quality management or Quality related certifications, preferred • Problem solving methods • Knowledge of 5S, 7 QC tools, Process improvement or other statistical methods • Communication & Presentation skills