We are looking for a passionate and client-focused Client Experience Executive to join our growing team. The ideal candidate will serve as the primary point of contact for clients, ensuring a seamless and delightful experience throughout their journey with ZoChord — from onboarding to post-implementation support. Requirements • Build and maintain strong, long-term relationships with clients. • Proactively engage with clients to understand their needs, concerns, and feedback. • Ensure timely resolution of client queries and escalations. • Coordinate and facilitate smooth client onboarding for Zoho products and services. • Collaborate with the implementation team to ensure seamless project delivery. • Identify opportunities for upselling and cross-selling Zoho products and services. • Handle all client communication professionally via email, calls, and virtual meetings. • Coordinate internally with sales, implementation, and support teams for client requirements. Required Skills & Qualifications • 2-4 years of experience in client servicing, account management, or customer success. • Excellent written and verbal communication skills • Strong interpersonal skills with a client-first mindset • Ability to handle multiple clients and priorities simultaneously • Bachelor's degree in Business Administration, Marketing, IT, or a related field