Purpose: Under the general guidance of the L&D Manager or his delegate, and within the limits of company policies, procedures, oversees, directs and provides training for all employees and supervisors in the company. Duties and responsibilities: • Analyzes training needs and prioritizes such needs for Training Manager to review. • Assists in the development of the annual training plan and provides advice to departmental trainers in their preparation of departmental training plans. • Conducts routine training eg: Grooming and Appearance, Guest Service, and related technical training. • Observes standards in operations. Coaches and guide employees in the areas for improvement based on observation. • Collects and submits Training Plans (SOP). Conducts training according to schedule. • Monitors and evaluates training progress of all new hires. • Assists in the preparation of monthly training reports. • Assists in the monthly and annual training audits. • Assist other departments to organize their training, by providing when possible, training room space, training equipment and providing training advice. • Assists the Training Manager in maintaining the Policies and Procedures of the Company. • Reviews training policies and procedures and recommends improvements to the training manager. • Assists in the development and implementation of corporate programmes. • Establishes and maintains effective staff relations. • Ensures the cleanliness and efficiency of all training equipment and rooms and makes recommendation for improvement / change as necessary, prepared for all training. • Maintains all administration as directed by the L&D Manager • Performs related duties and special projects as assigned. Requirements Skillset Required: - • Excellent communication skills • A degree or diploma in Hospitality or Tourism management is a must. • Eye for Detail. • Interface with other departments (teamwork ) • Positive attitude • Good operational, administrative, and interpersonal skills are a must, and banqueting experience will be an added advantage. Benefits ​