Key Responsibilities: • Handle incoming calls, emails, and online inquiries for reservations and bookings. • Provide information about availability, pricing, facilities, and services. • Process bookings accurately using the company’s reservation system. • Update and maintain customer records, booking details, and payment information. • Modify or cancel reservations as requested by customers, ensuring adherence to policies. • Work closely with other departments (e.g., front office, sales, operations) to ensure seamless service delivery. • Resolve customer issues and complaints promptly and professionally. • Maintain a high level of product knowledge and stay updated on promotions, policies, and services. • Generate daily, weekly, or monthly reservation reports as required. • Upsell services or products when appropriate to enhance customer experience.